Tima Egypt Retail S.A.E., a registered company operating under Egyptian laws, headquartered in Egypt, Bavaria Towers, Tower 4, Floor 8 – Ring Road, Katameya, and registered with the Tax Authority under VAT Register No. 379-456-249, is a member company of LC Waikiki International Group of Companies under LC Waikiki Mağazacilik Hizmetleri Tic. A.ş (LC Waikiki “the Company” or “we”) respects the privacy of its customers and makes every effort to ensure that their data and personal information are protected in compliance with all applicable legislation relating to the protection of personal data.
For this purpose, we follow the following Privacy and Data Protection Policy (“Policy”) which sets out the main aspects regarding the personal data we collect and process on our website, for what purposes we collect this data, how we use this information, how you can change this information, know your preferences for how we communicate with you, as well as how we ensure the protection of this personal data and your rights in relation to your personal data.
We comply with the applicable legal provisions and the personal data that we receive, collect from you, process, store or retain is processed in accordance with the applicable legislation and exclusively for the purposes set out in this Policy.
It is worth noting that this Policy applies to you regardless of how you access our website and therefore includes any device through which you access our website (via phone, tablet, personal computer, etc.).
It should be noted that our Cookies Policy is part of this Policy.
A. Acceptance of the Privacy and Data Protection Policy
Before taking any further action on our website, we strongly recommend that you read this Policy carefully.
If you do not agree to this policy and do not want your personal data to be used as detailed here, you must stop using our website and do not provide us with your personal data.
We assure you every time you use our website that you are subject to our policy, and by further communicating with, browsing and using our website you confirm that you have read, understood and agreed to this policy
. B. What personal data do we collect
1. Personal data
When you communicate with or browse our website, as well as when you make online purchases through our website and when you subscribe to e-newsletters and the website where we advertise our services and campaigns, we collect some of your personal data in order to serve you better.
- Your name, surname, gender and date of birth
- Your email address and phone number
- Billing information and delivery address
- Personal interests, comments and browsing and shopping preferences
- Your location
Please note that: In order to be able to create a personal account on our website and in order to make online purchases, you are required to provide us with all the personal data mentioned above. If you do not agree to provide this personal data, you will not be able to create your personal account or make purchases through our website.
2. Technical and statistical information and data
We note that in addition to the personal data detailed above, we collect information about your device as well as other technical and statistical information and data such as the number of times and duration of your visits to our website, the number of times you order, the Internet Protocol address at the time of placing the order, and statistics about the product pages you visited and ordered products from.
We collect and use this data to analyze what you do during the visit and your preferences, to manage the website for statistical purposes and for security reasons.
The technical and statistical data we obtain through your browser or device may also be used for marketing and advertising purposes, noting that this data will not be associated with your personal data and will not be used to identify you.
3. Payment information and data (banking information and/or payment card details)
As part of processing any order and depending on the payment method you choose when placing your order, you are asked to provide information about your bank account and credit card information and to follow up on this information to be used to make payment to us or for refunds to you as the case may be.
It is worth noting that in this case, you will have to provide your payment data directly to the payment processing company and not to us and therefore, you will be subject to the privacy policy of the payment processing company.
We recommend that you read these terms and conditions before choosing this payment method. The credit card information used to place an order will not be saved and will never be stored in our system.
c. How we use collected personal data
Accordingly, we collect your personal data for the following purposes:
· Creating a personal account for you on the LC Waikiki website (e.g. your name and email address)
· Processing your orders through online services (e.g. your name, address and date of birth)
· Sending you SMS notifications to inform you about deliveries (e.g. your phone number)
· Sending you marketing offers such as newsletters and catalogues (e.g. your email address, name and postal address)
· To conduct a questionnaire assessing your satisfaction for our call center ( e.g. your phone number, e-mail address, feedback),
· Informing you about delivery problems with the products you have ordered (e.g. your phone number and street address)
· Responding to your inquiries and informing you about new or changed services (e.g. your email address)
· Analyzing your personal information to provide you with marketing offers and information that are tailored to your preferences (e.g. your email address, shopping habits, technical and statistical data)
· Verifying that you are of legal age to shop online (e.g. your date of birth)
Please note that we do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you should not use this website. Electronically or send any personal data to us.
Furthermore, personal data collected through the website may also be used for the following purposes:
· Preparing and completing order processes and ensuring communication with our customers in order to fulfill our obligations arising from any transactions with customers.
· Providing you with information about our products, services, campaigns, promotions, notices and/or other information.
· To better understand our customers' shopping preferences to help them enjoy shopping on our website in a way that suits their personalities
· To carry out statistical and trend analyses, including for marketing and other company purposes
· To enhance the security of the website
D. How we share collected personal data
Personal data collected on the website may be shared, disclosed or prepared by our employees or partners who provide related services (such as freight and delivery companies, call centers, database services, advertising and marketing agencies, etc.).
We may disclose and/or transfer your personal data to our affiliates, represented by the LC Waikiki Group of Companies Mağazacilik Hizmetleri A.ş , as well as to the relevant government authorities where required by law in order to provide the best service to our customers and fulfill our obligations towards our customers.
However, the company protects your personal data in any case and we also ensure that these companies that share your personal data protect this data and ensure privacy at the same level as your personal data.
All personal data and other information we collect from you may be transferred outside Egypt, provided that in this case we take all technical and organizational measures in accordance with applicable legislation regarding the transfer of personal data.
Otherwise, your personal data will never be disclosed to any third party, whether natural persons or legal entities that do not have any commercial relationship with us for the purposes of this website, and such data will not be used or sold for any commercial purposes.
In the event that another company is interested in acquiring all or part of our business, we reserve the exclusive right to disclose your personal data and other information to this company and for the purposes of the expected purchase.
We cannot control or bear any responsibility for the transfer of your personal data and other information carried out by other partner companies that provide related services on or related to our website.
For what purpose and on what legal basis do we use your personal data?
We use a behavioral analysis tool that helps us understand how users interact with our website. Supported features capture user interactions on our website, such as how the page is displayed and user interactions such as mouse movements, clicks, scrolling, etc. So we will make data-driven decisions about what works and what doesn’t, understand confusing elements of our webpage, identify user behavior and add desired content to our page, test and publish new ideas on our webpage, study user clicks and scrolls and provide a better customer experience on our websites.
Data collected by advertising cookies, advertising technologies, other online identifiers, search history and content accessed on our website.
To target our advertising banners, more precisely to show you LC Waikiki advertising on social media platforms or on other websites you use.
For this purpose, we use various digital marketing networks, advertising exchanges and advertising technologies such as advertising cookies, web beacons, pixels, online identifiers and advertising tags, including specific services provided by websites and social media, such as Facebook’s Custom Audience service.
The LC Waikiki banners and advertisements that you may see will be based on your activity on our website (search history and content accessed) or on the LC Waikiki banners and advertisements that you have previously clicked on/accessed.
We will only do this if you have consented, in accordance with Section 5(a) of the Personal Data Protection Act, to the use of advertising cookies on our website. Please see our Cookies Policy for more details. You can withdraw your consent and manage your cookie settings at any time.
e. Cookies Policy
This paragraph refers to cookies and web pages operated by LC Waikiki. Please note that in order to ensure the proper functioning of this website, we sometimes place small data files called cookies on your device.
A cookie is a small text file (letters and numbers) that a website places on your computer, phone or other device when you visit a website that contains information about your browsing on that website. Cookies are installed upon request from the web server on a browser (e.g. Internet Explorer, Chrome ) and do not contain any software, spyware or viruses and cannot access information on the user's device. The function of cookies is to allow our website to remember what you have done and your preferences (e.g. login, language, font and other display preferences) over a period of time, so you do not need to remember to re-enter the site when you return to it or browse from one page to another.
Use of cookies
Cookies are an industry standard used to ensure that your shopping on our website is more efficient and secure and cookies are used on all shopping sites.
Cookies are part of the functionality of our website and their main purpose is to improve and facilitate your experience on our website. By remembering your actions as a user and identifying you, the use of cookies maintains LC Waikiki's efforts to provide you with the best services. Also when using cookies, we can tell you quickly and easily about our offers and this will be an easy way to advertise online.
Furthermore, the information collected in cookies allows us to improve the website, to adapt its content to user preferences and individual needs, to improve search results and to maintain and enhance the functionality and performance of the website.
The cookies used on the website are in all cases temporary in nature and are only used to improve the effectiveness of the last submission. The cookies used on the website are only associated with anonymous users and their computers and do not provide personal details about the users.
The cookies used on the website will not be used for any purposes other than those mentioned.
What types of cookies are used on this website?
Our website uses the following types of cookies:
Ø Technical cookies
These allow the user to browse our website and use functions such as the shopping cart or wish list.
Ø Analytical cookies
LC Waikiki uses analytical cookies to count the number of users who visit and are registered with its website. These cookies make it easier for the company to measure and analyze the way users browse this website.
Ø Preference cookies
When users browse or shop on this website, the website reminds them of their preferences (e.g. their preferred location or language). Thanks to these types of cookies, we are able to provide users with a simpler, more relevant and personalized browsing experience.
Ø Advertising cookies
These types of cookies are used to display advertisements that are relevant to users and help LC Waikiki measure the effectiveness of its advertising campaigns. When browsing the website, users agree that LC Waikiki will install these types of cookies on their devices, which they will review when the user visits the website in the future.
What cookies do we use and for what purposes?
Maintains the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior on subsequent visits to the same site will be attributed to the same user ID.
Associates multiple page views by a user in a single Clarity session.
Identifies the first time Clarity saw that user on any site using Clarity.
Indicates whether the MUID was passed to the ANID, a cookie used for advertising. Clarity does not use the ANID and is therefore always set to 0.
Indicates whether the MUID will be updated.
Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.
Used to synchronize the MUID across Microsoft domains
Third-party analytics
13 months
String
Flag
GUID
Personal
Who uses the information stored in cookies?
We use the information stored in cookies on the website exclusively with the exception of other information designated as "third-party cookies" which are used and managed by third parties who provide us with services required to improve our services and the user's experience when browsing our website. The basic services of this type of cookies ("third party cookies") are used to obtain statistics to obtain and secure the payment transactions executed.
And. How can I disable and delete the use of cookies?
You can control and/or delete and/or block cookies from this website at any time by modifying the configuration of your browser. You can delete all cookies already on your computer and you can set most browsers to block them. If you do this, you may have to manually adjust some preferences each time you visit the site and some services and functions may not work.
As each browser configuration is different, cookies are usually configured from the "Preferences" or "Tools" menu. For more details on configuring cookies on your browser, please check the "Help" menu on your browser.
G. How can I avoid the use of cookies on this website?
If you prefer to avoid the website, you will first need to disable cookies in your browser. Please note that when you choose to disable cookies, you will not be able to take advantage of all of our features and may not be able to access certain functions of our website.
By continuing to use the LC Waikiki website, you agree to our cookie policy.
H. Data Security and Protection
The company respects the privacy of its customers' personal information and makes every effort to use the latest technology to ensure privacy.
All physical, electronic and administrative measures are in place to ensure the security of our system. All data is stored and backed up on secure servers both internally and externally. Data obtained through our website is transmitted using SSL technology , which ensures secure data transmission.
On the pages where you provide your payment method details on our website, you will notice an image of a lock or key appearing at the far right of the address line (depending on the browser you are using) and the first letters of this address line change from http to https . If you see this, you can be sure that our website is on secure servers.
i. The rights of our customers and visitors regarding their personal data
It is important for us to secure all your rights regarding your personal data because we would like to inform you that, subject to the applicable law, you have the following rights:
- The right to access personal data: You have the right to obtain from us upon request and free of charge (for one request per year) the personal data information about you that we have collected or not collected together with all other mandatory information provided for by law. You can exercise this right by sending us a dated written request signed by you indicating whether you would like us to send you this information to a specific address or through a correspondence service.
- Right to intervene in personal data: You have the right, upon request and free of charge, to obtain the possibility of correcting, updating, blocking or erasing personal data that does not comply with legal requirements, in particular incomplete or inaccurate personal data, as well as converting such personal data into anonymous data. Any of these operations also include notifications to third parties to whom such personal data has been disclosed through any of these operations. You can exercise this right by sending us a written or dated request signed by you, indicating whether you would like us to send you this information to a specific address or through a correspondence service.
- Right to object: You have the right to object at any time to any of your personal data not being processed for the purpose of any of the operations based on justified and legitimate reasons regarding your specific situation. If your objection is justified, we will not process this data. You also have the right to object at any time, free of charge and without justification, to any of your personal data not being processed for direct marketing purposes or disclosed to a third party for this purpose. You can exercise this right by sending us a written or dated request signed by you and indicating whether you would like us to send you this information to a specific address or through the correspondence service.
- Right not to provide personal data for an individual decision: You have the right to request and obtain the withdrawal or cancellation of any decision that has been legally issued to you, provided that this decision is exclusively appropriate based on the process of processing personal data carried out through automated means for the purpose of evaluating some aspects of your personality or re-evaluating this decision.
- Right to go to justice: You have the right to go to justice to defend any of your rights guaranteed to you by law that have been violated, without restriction to the right to file a complaint with the supervisory authority.
- Right to erase personal data (“right to be forgotten”): You have the right to request at any time, free of charge, that your personal data be erased if it is no longer necessary in relation to the purposes for which we collected it or other transactions and in any other case provided for in applicable legislation.
J. Newsletters, messages and warnings. Right to opt out of e-newsletters
We offer you the right to choose whether or not to receive notifications during your entire experience on the Website.
In this regard, please note that once we initially collect your personal data in connection with the sale of our products through the Website for direct marketing purposes, we will ask for your consent to continue using your personal data as we have offered you for our commercial purposes.
However, you can always revoke your consent to personal information used for marketing purposes (e.g. sending newsletters or sending offers to an email address) including when we initially collect your personal data or in cases where you receive one of our messages and unsolicited messages.
If you choose not to receive our newsletters at any time, you can easily and conveniently opt out of receiving them for free from the opt-out link by clicking on the “If you do not wish to receive these emails, please click unsubscribe” link in the newsletters we send you regularly or by sending a notification to support egypt@lcwaikiki.info with your membership email.
You can contact us using the following contact details:
